This Privacy Policy explains how personal data is handled across the platform. BravoPlay outlines the categories of collected information and the purposes behind processing user details. The document also addresses data retention practices and user control over submitted records. The following sections detail these procedures and describe how information remains managed.

Operator Context

BravoPlay is operated by Bantom Limited. Players access platform services through the BravoPlay online casino site. Account administration involves personal information submitted during registration and verification procedures.

Personal Details Collected During Registration

BravoPlay permits account creation through email, phone or crypto registration. Editorial testing on desktop Chrome recorded two registration stages and twelve user data fields.

Observed fields across the onboarding screens include:

  • Email;
  • Password;
  • Currency;
  • Phone;
  • First name;
  • Last name;
  • Date of birth;
  • Country;
  • City;
  • Address;
  • Postcode;
  • Preferred language.

Observed Registration Stages and Consents

The registration sequence showed two distinct stages. The platform allowed users to postpone the second profile stage through a Complete later button.

Testing observed four separate consent prompts during registration:

  • Confirmation of being at least 18 years old;
  • Acceptance of the Terms and Conditions;
  • Acceptance of the Privacy Notice;
  • Separate consent for personalised offers.

Contact Confirmation Procedures

BravoPlay transmits confirmation notices when establishing contact routes. Testing observed an email confirmation link arriving in 39 seconds. Registration by phone uses a 4-digit confirmation code. Testing also noted that the phone field appeared without an immediate on-screen SMS confirmation step.

Account creation finished without document uploads. Mandatory identity documents were not requested during the initial two-stage flow.

Circumstances Triggering Account Verification

Identity checks are not universal during account setup. BravoPlay enforces Know Your Customer procedures under defined conditions.

Published rules show that verification applies under several triggers:

  • First withdrawal;
  • Additional security review;
  • Payment ownership check;
  • Inconsistent account details.

Documentation Requested for Verification

BravoPlay requests official documents when account verification is initiated. The required evidence confirms personal identity, residential address and account ownership.

Requested documents include:

  • Passport, driving licence or national identity card;
  • Recent utility bill or bank statement as proof of address;
  • Card, bank account or payment-method evidence confirming ownership.

Impact of Verification on Account Withdrawals

Help pages indicate a review window of 24 to 72 hours. This timeframe depends on the verification stage and is not guaranteed for every case. KYC review may take place before the standard withdrawal processing period begins.

Withdrawals remain pending while identity and payment ownership checks proceed. Additional security checks can keep a withdrawal pending for up to 21 days. Further verification may also be requested before bonus-related winnings are released. Completing verification does not guarantee withdrawal approval.

Customer Support Channels

Players can reach support across multiple external and direct contact routes. Available support channels include LiveChat, WhatsApp, Telegram and email.

Direct electronic messages can be sent to help@best-bravo.com for general service communication.